Adapting to the New Normal
If there’s one thing most people will agree with these days, it’s that a great deal has changed in 2020. Companies across every industry have had to quickly adapt amid the COVID-19 pandemic, making critical decisions that safeguard employees, all while taking proper steps to mitigate supply chain disruption and ensure that customer needs are met.
As an essential business, Southern Glazer’s has continued to operate throughout the pandemic while implementing comprehensive safety protocols, adapting to a growing digital landscape, and supporting the communities where we do business. The safety of our Southern Glazer’s FAMILY is the principal foundation that guides every decision we make through this unprecedented crisis.
Keeping Our People Safe
At the beginning of the outbreak, Southern Glazer’s activated its Crisis Management Center and Crisis Management Team to coordinate all aspects of the Company’s response program. This response includes temperature screenings at every location, requiring the use of personal protective equipment, reconfiguring workspaces for social distancing, enhanced cleanings of all facilities and delivery vehicles, at-home COVID-19 testing for employees, work-from-home accommodations, mandatory COVID-19 training for employees, and an extensive case tracking and reporting processes. Our Crisis Management Team remains active and continually adjusts both operational procedures and HR policies in response to changing market conditions and updated CDC guidelines.
Making Selling and Delivering Safe and Convenient
The Company has also extended its safety protocols to commercial and sales activities to reduce the risk of exposure to the virus among our customers, suppliers, and other partners. These protocols include contactless Drop-and-Go delivery procedures, limiting access to our distribution centers, the suspension of market events such as dinners and tastings, and mandatory use of face masks and personal protective equipment for all commercial employees interacting with customer accounts.
To help limit unnecessary physical contact between sales reps and customers, we have also rapidly expanded our SG Proof™ B2B e-commerce platform, where customers can conveniently search for and order our products online 24 hours a day, seven days a week. Originally launched in April of 2019, SG Proof™ is now available in 27 open markets and has recently introduced new features and functionalities to make it even easier to do business with Southern Glazer’s.
Supporting the Industry and Our Communities
In addition to all of the work that’s been done to protect the safety and security of our employees and partners, our teams stepped up to help our communities by providing frontline healthcare workers, hospitality employees, and hard-hit communities with critical resources and support. These efforts have included leveraging our supply chain resources to donate and transport critical medical supplies to local markets and pivoting our grassroots VolunCheers employee volunteer program to provide virtual support for our industry and people in need. Additionally, Southern Glazer’s Environmental, Health, and Safety department regularly consults and collaborates with customer accounts and supplier partners to share best practices for safely navigating the crisis.
It's crucial to focus on a transformational approach during this time, and we’re fully committed to supporting our suppliers and customers, who are an integral part of our Southern Glazer’s FAMILY. We remain confident that the business environment will ultimately improve, and are extremely proud of our entire team, particularly our frontline heroes, who continue to safely deliver thousands of world-class brands to our customers each and every day. The safety and wellbeing of our employees remains at the forefront of all we do.